Operated by Right Kare Limited

Right at Home Maidenhead, Marlow & Henley

OutstandingRated 22/12/2021Home care · Maidenhead

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Dec 2021
Respecting and promoting people's privacy, dignity and independence
Note22 Dec 2021
Supporting people to express their views and be involved in making decisions about their care
Note22 Dec 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Dec 2021
Ensuring consent to care and treatment in line with law and guidance
Note22 Dec 2021
Supporting people to live healthier lives, access healthcare services and support
Note22 Dec 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Dec 2021
Staff support: induction, training, skills and experience
Note22 Dec 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note22 Dec 2021
Comprehensive governance including cross-checked audits, service improvement plans, unannounced spot checks and regular surveys
Note22 Dec 2021
Active community involvement including charity fundraising, dementia friends scheme, transport services and plans for a day centre
Note22 Dec 2021
Exemplary end of life care with responsive overnight staffing, pain management escalation and dignified, faith-sensitive support
Note22 Dec 2021
Outstanding well-led culture with approachable, experienced leadership, low staff turnover and positive workplace environment
Note22 Dec 2021
Robust complaints and incident learning system with lessons embedded into practice and staff communications
Note

Note22 Dec 2021
Meeting people's communication needs
Note22 Dec 2021
Improving care quality in response to complaints or concerns
Note22 Dec 2021
End of life care and support
Note22 Dec 2021
Supporting people to develop and maintain relationships to avoid social isolation
Note22 Dec 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Dec 2021
Learning lessons when things go wrong
Note22 Dec 2021
Preventing and controlling infection
Note22 Dec 2021
Using medicines safely
Note22 Dec 2021
Staffing and recruitment
Note22 Dec 2021
Assessing risk, safety monitoring and management
Note22 Dec 2021
Systems and processes to safeguard people from the risk of abuse

Note22 Dec 2021
How the provider understands and acts on the duty of candour
Note22 Dec 2021
Engaging and involving people using the service, the public and staff
Note22 Dec 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note22 Dec 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note22 Dec 2021
Continuous learning and improving care; working in partnership with others