Operated by Happy Care Ltd

Happy Care

GoodRated 19/01/2023Home care · Bristol

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Other

Note19 Jan 2023
Clear incident and complaints oversight enabling prompt action by the registered manager.
Note19 Jan 2023
Positive working relationships with external partners including the local authority.
Note19 Jan 2023
Regular monthly check-in calls with service users introduced successfully to identify concerns promptly.
Note19 Jan 2023
Active community engagement including sponsoring local sports teams and hosting a Somali Culture and Heritage exhibition.
Note19 Jan 2023
Staff felt highly valued; management provided practical support such as transport to enable staff to fulfil their roles.
Note19 Jan 2023
Recruitment record-keeping improved significantly since last inspection; provider no longer in breach of Regulation 19.
Note19 Jan 2023
Strong person-centred culture with outstanding leadership support for both people using the service and staff.
Note19 Jan 2023
Provider and staff consistently went above and beyond commissioned hours to ensure people's dignity and safety, including uncharged extra visits.
minormedication_management19 Jan 2023
they needed to ensure a code was used on the chart for when family had supported with meds, rather than staff so that it didn't appear as though medicine administration had been missed.
minorcare_planning19 Jan 2023
In other places, plans and risk assessments required a little more detail and we fed this back to the registered manager.
minorrecord_keeping19 Jan 2023
we did discuss how they should make a note of when they tried to contact another provider for references but had been unsuccessful.