Note15 Dec 2023
Staff were trained to administer medicines safely and competency was regularly assessed.
Note15 Dec 2023
The service worked well with external organisations including speech and language therapists, social workers and GPs.
Note15 Dec 2023
People, relatives and staff reported that the provider acted promptly to concerns and followed up after changes were made.
Note15 Dec 2023
The provider used an electronic care records system providing real-time alerts enabling prompt management action.
Note15 Dec 2023
The registered managers developed a strong and positive culture promoting high-quality, person-centred care.
Note15 Dec 2023
Enough appropriately skilled staff were in place and safely recruited, with DBS and background checks completed for all staff.
Note15 Dec 2023
People were supported to have maximum choice and control of their lives in the least restrictive way possible, in line with MCA principles.
Note15 Dec 2023
Staff supported people effectively with equipment to keep them safe using an appropriate number of suitably skilled staff matched to people's needs.
moderatestaff_competency15 Dec 2023
Due to the deployment of staff who did not fully understand safeguarding procedures had resulted in a safeguarding matter. The provider acted on this oversight. However, a lack of effective processes…
criticalincident_learning15 Dec 2023
1 reportable incident had not been reported to the local authority or CQC where people were at risk of harm.
moderategovernance15 Dec 2023
Audits of the electronic care records systems had not yet identified that staff were not always recording the time they had administered medicines where this could affect people's safety.
moderateinfection_control15 Dec 2023
Some staff did not adhere to their training or the provider's policy, such as when putting on their PPE before entering people's homes. This created a risk of cross contamination.
moderatemedication_management15 Dec 2023
Not all people's medicines administration records (MARs) were complete or accurate. Where people were supported with medicines that had to be administered before food, the time they had been administe…
criticalsafeguarding15 Dec 2023
The registered managers and provider had not always report safeguarding concerns or allegations to the local safeguarding team or the CQC.