Operated by Cherville Ltd

Elite Care Agency

GoodRated 6 Jun 2019Home care · Bicester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Jun 2019
Respecting and promoting people's privacy, dignity and independence
Note11 Jun 2019
Supporting people to express their views and be involved in making decisions about their care
Note11 Jun 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Jun 2019
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note11 Jun 2019
Supporting people to live healthier lives and access healthcare services
Note11 Jun 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Jun 2019
Staff support: induction, training, skills and experience
Note11 Jun 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note11 Jun 2019
Staff received supervision, spot checks and regular training with a clear schedule for mandatory courses.
Note11 Jun 2019
Robust recruitment checks were in place, including DBS checks and references prior to staff working alone with clients.
Note11 Jun 2019
People were supported to maintain independence and dignity, with care plans reflecting individual preferences and needs.
Note11 Jun 2019
The registered manager was proactive in identifying and addressing shortfalls following the provider change in April 2019.
Note11 Jun 2019
Staff worked effectively with health and social care professionals to provide coordinated, person-centred support.
Note

Note11 Jun 2019
End of life care and support
Note11 Jun 2019
Improving care quality in response to complaints or concerns
Note11 Jun 2019
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note11 Jun 2019
Learning lessons when things go wrong
Note11 Jun 2019
Preventing and controlling infection
Note11 Jun 2019
Using medicines safely
Note11 Jun 2019
Staffing and recruitment
Note11 Jun 2019
Assessing risk, safety monitoring and management
Note11 Jun 2019
Systems and processes to safeguard people from the risk of abuse

Note11 Jun 2019
Working in partnership with others
Note11 Jun 2019
Continuous learning and improving care
Note11 Jun 2019
Engaging and involving people using the service, the public and staff
Note11 Jun 2019
Planning and promoting person-centred, high-quality care with openness and duty of candour
Note11 Jun 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements