Operated by De Vere Care Partnership Ltd

De Vere Care Partnership

GoodRated 10 Dec 2022Home care · Woodford Green

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note12 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note12 Oct 2022
Ensuring people are well treated and supported; equality and diversity

Note12 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note12 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Oct 2022
Supporting people to live healthier lives, access healthcare services and support; working with other agencies
Note12 Oct 2022
Staff support: induction, training, skills and experience
Note12 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Oct 2022
Respectful, caring staff who promoted dignity, independence and equality
Note12 Oct 2022
Good partnership working with health/social care professionals and quality assurance audits
Note12 Oct 2022
Positive, open culture with strong leadership and supportive registered manager
Note12 Oct 2022
Person-centred care plans reflecting cultural, spiritual and communication needs
Note12 Oct 2022
Sufficient and punctual staffing with safe recruitment checks
Note12 Oct 2022
Safe medicines management with competency assessments, MAR audits and spot checks

Note12 Oct 2022
End of Life care and support
Note12 Oct 2022
Improving care quality in response to complaints or concerns
Note12 Oct 2022
Meeting people's communication needs
Note12 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Oct 2022
Learning lessons when things go wrong
Note12 Oct 2022
Preventing and controlling infection
Note12 Oct 2022
Using medicines safely
Note12 Oct 2022
Staffing and recruitment
Note12 Oct 2022
Assessing risk, safety monitoring and management
Note12 Oct 2022
Systems and processes to safeguard people from the risk of abuse

Note12 Oct 2022
Working in partnership with others
Note12 Oct 2022
Engaging and involving people using the service, the public and staff
Note12 Oct 2022
How the provider understands and acts on the duty of candour
Note12 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note12 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering