DCL-PRO Services Ltd

GoodRated 12 Jun 2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Apr 2024
Duty of candour understood and practised; CQC notifications sent appropriately.
Note11 Apr 2024
Provider works in partnership with medical professionals, advocates and social workers.
Note11 Apr 2024
Positive person-centred culture; people and relatives complimentary of staff; 24-hour on-call available.
Note11 Apr 2024
Regular audits completed by registered manager with a service improvement plan tracking actions and timescales.
Note11 Apr 2024
Effective incident and accident recording with lessons shared at staff meetings.
Note11 Apr 2024
Robust staff recruitment including criminal records checks, employment history verification and induction.
Note11 Apr 2024
Risks assessed and mitigated across falls, choking, diet, nutrition, health conditions and moving and handling with up-to-date review processes.

Note11 Feb 2022
Improving care quality in response to complaints or concerns
Note11 Feb 2022
End of life care and support
Note11 Feb 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note11 Feb 2022
Meeting people's communication needs
Note11 Feb 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 Apr 2024
Learning lessons when things go wrong
Note11 Apr 2024
Preventing and controlling infection
Note11 Apr 2024
Using medicines safely
Note11 Apr 2024
Staffing and recruitment
Note11 Apr 2024
Systems and processes to safeguard people from the risk of abuse and avoidable harm
Note11 Apr 2024
Assessing risk, safety monitoring and management

Note11 Apr 2024
Working in partnership with others
Note11 Apr 2024
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note11 Apr 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note11 Apr 2024
How the provider understands and acts on the duty of candour
Note11 Apr 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note11 Apr 2024
Continuous learning and improving care