New Vision Care Services

Chester Le Street, DH3 · Established 12/0 · Operated by New Vision Care Services Limited

A CQC-regulated home-care provider serving Chester Le Street, registered since 12/0. Rated Good at its most recent CQC inspection (14/01/2026).

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What the CQC found

The five questions inspectors ask, and how New scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“People were supported to have enough to eat and drink, with preferences discussed on admission.”
CQC inspection report, Sept 2023

“People and relatives found management easy to contact and responsive to concerns.”
CQC inspection report, Sept 2023

“Staff were supported to work with health professionals and people's healthcare needs were recorded.”
CQC inspection report, Sept 2023

Inspection history

The trajectory matters as much as the latest rating.

Jan 2026
Not rated
Date of Assessment: 19 November to 13 January 2026. The service is a care at home service registered to provide support to children, older people and younger adults, including people who may live with dementia, mental health, sensory impairment, eating disorde…
Sept 2023
Requires improvement
New Vision Care Services received an overall rating of Requires Improvement at its September 2023 inspection, with continuing breaches of Regulation 17 across risk assessment, medicines documentation, care planning, and quality assurance, resulting in a warnin…
Aug 2023
Requires improvement
New Vision Care Services, a domiciliary care agency serving 25 people in Sunderland, was rated Requires Improvement overall on its first CQC inspection, with breaches identified across Regulations 12, 17, and 18 relating to unsafe medicines documentation, inad…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What New does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at DH3 3QD in Chester Le Street. Service area not formally published; we recommend asking the agency directly when requesting a quote.

DH3

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