Operated by New Vision Care Services Limited

New Vision Care Services

GoodRated 14/01/2026Home care · Chester Le Street

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Sept 2023
Supporting people to express their views and be involved in making decisions about their care
Note21 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note21 Sept 2023
Staff working with other agencies to provide consistent, effective, timely care
Note21 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note21 Sept 2023
Staff support: induction, training, skills and experience

Note21 Sept 2023
People were supported to have enough to eat and drink, with preferences discussed on admission.
Note21 Sept 2023
People and relatives found management easy to contact and responsive to concerns.
Note21 Sept 2023
Staff were supported to work with health professionals and people's healthcare needs were recorded.
Note21 Sept 2023
The provider and registered manager promoted a positive and inclusive culture.
Note21 Sept 2023
People were treated with dignity, respect, and kindness; staff fostered positive relationships.
Note21 Sept 2023

Note21 Sept 2023
Improving care quality in response to complaints or concerns
Note21 Sept 2023
Meeting people's communication needs
Note21 Sept 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note21 Sept 2023
Preventing and controlling infection
Note21 Sept 2023
Staffing and recruitment
Note21 Sept 2023
Systems and processes to safeguard people from the risk of abuse
Note21 Sept 2023
Learning lessons when things go wrong
Note21 Sept 2023
Using medicines safely
Note21 Sept 2023
Assessing risk, safety monitoring and management

Note21 Sept 2023
How the provider understands and acts on the duty of candour
Note21 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note21 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info