Operated by Norfolk County Council

Grays Fair Court

GoodRated 6 Jan 2022Home care · Norwich

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

17 findings

caring

Note1 Jun 2022
Is the service caring?

effective

Note1 Jun 2022
Is the service effective?

Other

Note1 Jun 2022
Strong survey feedback: 100% felt treated with dignity and respect; 91% involved in decisions
Note1 Jun 2022
Detailed and personalised end of life care planning involving people, families and staff
Note1 Jun 2022
Open-door management culture with 24/7 management support and duty of candour clearly understood
Note1 Jun 2022
Staff accessed regular supervision, appraisals and observed competency checks
Note1 Jun 2022
Person-centred reablement approach with collaborative goal setting that maintained independence
Note1 Jun 2022
Active recruitment programme reducing reliance on agency staff and ensuring consistency
Note1 Jun 2022
Consistently positive feedback on staff skills, quality of care and responsiveness to people's needs
minorother1 Jun 2022
We found some of the fire safety equipment checks were not being completed at the time intervals the documents stated.
moderaterecord_keeping1 Jun 2022
We identified environmental risks in relation to unrestricted windows, increasing the risk of people falling from a height, with no individualised risk assessments in place.
minorinfection_control1 Jun 2022
this relaxation in practice was observed to result in one staff member walking onto the reablement unit not wearing a mask... staff to not always be wearing their masks correctly.
minormedication_management1 Jun 2022
We identified some aspects of medicines management that would benefit from changes to documentation, to ensure greater levels of monitoring and oversight.
moderategovernance1 Jun 2022
We identified some examples of notifiable incidents that should have been referred to CQC, but had not been

responsive

Note1 Jun 2022
Is the service responsive?

safe

Note1 Jun 2022
Is the service safe?

well_led

Note1 Jun 2022
Is the service well-led?

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: NR5 0SN
Registered manager: Watts-Sturrock, Amy
Local authority: Norfolk
Region: East
City: Norwich
Last CQC check: 01/Jun/2022 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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