Operated by Amazing Grace Personnel Limited

Amazing Grace Personnel

GoodRated 29/03/2022Home care · Basildon

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Mar 2022
Respecting and promoting people's privacy, dignity and independence
Note29 Mar 2022
Supporting people to express their views and be involved in making decisions about their care
Note29 Mar 2022
Ensuring people are well treated and supported; equality and diversity

Note29 Mar 2022
Ensuring consent to care and treatment in line with law and guidance
Note29 Mar 2022
Supporting people to live healthier lives, access healthcare services and support
Note29 Mar 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Mar 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note29 Mar 2022
Staff support: induction, training, skills and experience

Note29 Mar 2022
Registered manager aware of duty of candour and regulatory notification requirements.
Note29 Mar 2022
People's privacy, dignity and independence respected and promoted.
Note29 Mar 2022
Quality assurance spot checks carried out regularly with feedback sought from relatives and staff.
Note29 Mar 2022
Infection control measures in place including PPE access and risk assessments.
Note29 Mar 2022
Staff trained in safeguarding children and understood how to protect people from abuse.
Note29 Mar 2022
Systems in place to minimise missed or late calls, confirmed by relatives and staff.

Note29 Mar 2022
End of life care and support
Note29 Mar 2022
Improving care quality in response to complaints or concerns
Note29 Mar 2022
Meeting people's communication needs
Note29 Mar 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note29 Mar 2022
Preventing and controlling infection
Note29 Mar 2022
Systems and processes to safeguard people from the risk of abuse
Note29 Mar 2022
Learning lessons when things go wrong
Note29 Mar 2022
Using medicines safely
Note29 Mar 2022
Assessing risk, safety monitoring and management
Note29 Mar 2022
Staffing and recruitment

Note29 Mar 2022
Working in partnership with others
Note29 Mar 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note29 Mar 2022
How the provider understands and acts on the duty of candour
Note29 Mar 2022
Engaging and involving people using the service, the public and staff; continuous learning and improving care
Note29 Mar 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering