Helping Hands Basingstoke

Basingstoke, RG22 · Established 04/0 · Operated by Midshires Care Limited

A CQC-regulated home-care provider serving Basingstoke, registered since 04/0. Rated Good at its most recent CQC inspection (Mar 2022).

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What the CQC found

The five questions inspectors ask, and how Helping scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Positive leadership culture with supervision, appraisal, audits, and an ongoing improvement plan.”
CQC inspection report, Apr 2023

“End of life care supported with trained staff and responsive management assessment of changing needs.”
CQC inspection report, Apr 2023

“Complaints were well managed with a monitored log of concerns and actions.”
CQC inspection report, Apr 2023

Inspection history

The trajectory matters as much as the latest rating.

Apr 2023
Good
Helping Hands Basingstoke achieved an overall Good rating at its first inspection, with staff delivering safe, caring, responsive and well-led care to 26 people. The Requires Improvement rating for Effective reflects inconsistent needs assessments, gaps in hea…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Helping does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at RG22 4AG in Basingstoke. Service area not formally published; we recommend asking the agency directly when requesting a quote.

RG22

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