Operated by Midshires Care Limited

Helping Hands Basingstoke

GoodRated 11 Mar 2022Home care · Basingstoke

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note4 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note4 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note4 Apr 2023
Staff support: induction, training, skills and experience
Note4 Apr 2023
Supporting people to live healthier lives, access healthcare services and support
Note4 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note4 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Apr 2023
Positive leadership culture with supervision, appraisal, audits, and an ongoing improvement plan.
Note4 Apr 2023
End of life care supported with trained staff and responsive management assessment of changing needs.
Note4 Apr 2023
Complaints were well managed with a monitored log of concerns and actions.
Note4 Apr 2023
Person-centred care with staff matching, continuity of carers, and respect for individual preferences including gender choice.

Note4 Apr 2023
End of life care and support
Note4 Apr 2023
Improving care quality in response to complaints or concerns
Note4 Apr 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note4 Apr 2023
Meeting people's communication needs
Note4 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Apr 2023
Working in partnership with others
Note4 Apr 2023
Continuous learning and improving care
Note4 Apr 2023
Engaging and involving people using the service, the public and staff
Note4 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note4 Apr 2023
How the provider understands and acts on the duty of candour
Note4 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering