Operated by Signa Care Group Ltd

Signa Care Group

GoodRated 3 Jan 2023Home care · Sunderland

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

26 findings

Note1 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note1 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note1 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note1 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note1 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note1 Mar 2023
Staff support: induction, training, skills and experience

Note1 Mar 2023
Partnership working with a range of health professionals including GPs, district nurses, physio and occupational therapists.
Note1 Mar 2023
Provider understood and acted on duty of candour, submitting timely notifications to CQC for significant events.
Note1 Mar 2023
Open and approachable leadership culture with staff feeling well supported by management.
Note1 Mar 2023
People and relatives were actively involved in care planning, reviews and decisions about their support.
Note1 Mar 2023
Effective quality assurance including monthly audits overseen by the registered manager, driving continuous improvement.
Note

Note1 Mar 2023
Preventing and controlling infection
Note1 Mar 2023
Using medicines safely
Note1 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note1 Mar 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note1 Mar 2023
Staffing and recruitment

Note1 Mar 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note1 Mar 2023
How the provider understands and acts on the duty of candour
Note1 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info