Note7 Jan 2024
Relatives and people told us communication was good; the provider worked with other professionals and supported people to access healthcare.
Note7 Jan 2024
There was a positive atmosphere within the service; people reported feeling happy, comfortable and treated like family.
Note7 Jan 2024
The provider carried out environmental risk assessments to help staff care for people safely in their own homes.
Note7 Jan 2024
The provider effectively managed infection prevention and control; staff had access to PPE and wore it in line with national guidance.
Note7 Jan 2024
People were kept safe from the risk of abuse; staff had received safeguarding training and understood how to recognise concerns.
Note7 Jan 2024
There were enough staff to safely support people, and staff had received suitable training to meet people's needs.
moderatemissed_or_late_visits7 Jan 2024
Systems were not in place to analyse key performance indicators such as late or missed calls.
moderateincident_learning7 Jan 2024
Incidents had occurred which were not included in the provider's monthly incident reports. This meant that oversight was not effective, and trends could not be identified.
moderatecare_planning7 Jan 2024
People's care plans were not always up to date. Some care plans contained out of date information and guidance for staff.
criticalstaff_competency7 Jan 2024
The provider failed to have safe recruitment procedures in place. The provider did not consistently obtain full employment histories or appropriate references.
criticalgovernance7 Jan 2024
Systems were not in place to effectively assess, monitor and improve the quality and safety of the service. Breach of regulation 17.
criticalmedication_management7 Jan 2024
Systems and procedures were not in place to ensure that people's medicines were accurately recorded. Staff did not always appropriately record why a medicine was not administered.
criticalrecord_keeping7 Jan 2024
The provider failed to have in place fully accurate, complete and contemporaneous records in respect of each service user. Breach of regulation 17.