Operated by Treasure Vince Limited

Treasure Vince

Requires improvementRated 9 Jun 2024Home care · Basildon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note2 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note2 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note2 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note2 Nov 2022
Staff support: induction, training, skills and experience

Note2 Nov 2022
The service demonstrated working in partnership with healthcare professionals and external agencies.
Note2 Nov 2022
People were supported with nutritional and hydration needs, including in line with religious and ethnic preferences.
Note2 Nov 2022
The registered manager had completed up-to-date mandatory and specialist training, including medication and MCA training.
Note2 Nov 2022
No missed or late calls were reported; the person's daily care needs were met each day.
Note2 Nov 2022
The registered manager demonstrated awareness of infection prevention and control practices in line with government guidance.
Note

Note2 Nov 2022
Improving care quality in response to complaints or concerns
Note2 Nov 2022
Meeting people's communication needs
Note2 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Nov 2022
Preventing and controlling infection
Note2 Nov 2022
Systems and processes to safeguard people from the risk of abuse
Note2 Nov 2022
Learning lessons when things go wrong
Note2 Nov 2022
Staffing and recruitment
Note2 Nov 2022
Assessing risk, safety monitoring and management; Using medicines safely

Note2 Nov 2022
Working in partnership with others
Note2 Nov 2022
Engaging and involving people using the service, the public and staff
Note2 Nov 2022
Promoting a positive culture; continuous learning and improving care; managers and staff being clear about roles

Source: CQC inspection reports under the Open Government Licence v3.0.

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