StanleySmith Case Management Ltd

GoodRated 24/08/2022Home care · Ivybridge

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note24 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note24 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note24 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note24 Aug 2022
Staff working with other agencies; supporting people to access healthcare
Note24 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note24 Aug 2022
Staff support: induction, training, skills and experience
Note24 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note24 Aug 2022
Staff feel well supported with regular supervision and wellbeing focus
Note24 Aug 2022
Effective MCA knowledge and application, with Court of Protection processes
Note24 Aug 2022
Strong, experienced clinical leadership from registered manager and co-director
Note24 Aug 2022
Commitment to continuous learning and CPD, including BABICM membership and bespoke outcome monitoring tools
Note24 Aug 2022
Strong partnership working with specialist clinicians; excellent reputation among health professionals
Note24 Aug 2022

Note24 Aug 2022
End of life care and support
Note24 Aug 2022
Improving care quality in response to complaints or concerns
Note24 Aug 2022
Supporting people to develop and maintain relationships and follow interests
Note24 Aug 2022
Meeting people's communication needs
Note24 Aug 2022
Planning personalised care to ensure people have choice and control

Note24 Aug 2022
Preventing and controlling infection
Note24 Aug 2022
Using medicines safely
Note24 Aug 2022
Staffing and recruitment
Note24 Aug 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note24 Aug 2022
Systems and processes to safeguard people from the risk of abuse

Note24 Aug 2022
Duty of candour
Note24 Aug 2022
Working in partnership with others
Note24 Aug 2022
Engaging and involving people using the service, the public and staff
Note24 Aug 2022
Promoting a positive, person-centred, open, inclusive and empowering culture
Note24 Aug 2022
Continuous learning and improving care
Note24 Aug 2022
Managers and staff being clear about their roles and understanding quality, risks and regulatory requirements