Operated by Magic Life Limited

Magic House

Not RatedHome care · London

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Respecting and promoting people's privacy, dignity and independence
Note30 Oct 2021
Supporting people to express their views and be involved in making decisions about their care
Note30 Oct 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Oct 2021
Ensuring consent to care and treatment in line with law and guidance
Note30 Oct 2021
Adapting service, design, decoration to meet people's needs
Note30 Oct 2021
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives

Note21 Jun 2023
Service worked in partnership with local authorities, MDTs and healthcare professionals
Note21 Jun 2023
Positive, open culture where staff felt comfortable raising concerns with managers
Note21 Jun 2023
Effective infection prevention and control measures with appropriate PPE use
Note21 Jun 2023
Sufficient staffing including 1-to-1 and 2-to-1 support for people with complex needs
Note21 Jun 2023
The service worked closely with local authorities when dealing with safeguarding concerns
Note21 Jun 2023
Each person had a detailed and personalised risk management plan with clear guidance for staff

Note30 Oct 2021
End of life care and support
Note30 Oct 2021
Improving care quality in response to complaints or concerns
Note30 Oct 2021
Supporting people to develop and maintain relationships to avoid social isolation
Note30 Oct 2021
Meeting people's communication needs
Note30 Oct 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Oct 2021
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note30 Oct 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note30 Oct 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Oct 2021
How the provider understands and acts on the duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info