Operated by Potton Services Ltd

Potton Services

GoodRated 7 Feb 2021Home care · Basildon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note2 Jul 2021
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
Note2 Jul 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Jul 2021
Ensuring consent to care and treatment in line with law and guidance
Note2 Jul 2021
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note2 Jul 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Jul 2021
Staff support: induction, training, skills and experience
Note2 Jul 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Jul 2021
Complaints process in place and people felt confident raising concerns; no complaints issues identified.
Note2 Jul 2021
Service demonstrated alignment with 'Right support, right care, right culture' principles for people with learning disabilities and/or autism.
Note2 Jul 2021
Leadership praised unanimously by people, relatives and staff; management remained in regular contact with families throughout the COVID-19 pandemic.
Note2 Jul 2021
Effective governance and quality assurance systems including incident trend monitoring, regular questionnaires, and partnership working with external agencies.
Note2 Jul 2021
Positive staff support culture with induction, training, monthly team meetings, supervisions, and accessible management via phone and email.

Note2 Jul 2021
End of life care and support
Note2 Jul 2021
Improving care quality in response to complaints or concerns
Note2 Jul 2021
Meeting people's communication needs
Note2 Jul 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Jul 2021
Preventing and controlling infection
Note2 Jul 2021
Using medicines safely
Note2 Jul 2021
Staffing and recruitment
Note2 Jul 2021
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note2 Jul 2021
Systems and processes to safeguard people from the risk of abuse

Note2 Jul 2021
Engaging and involving people using the service; Continuous learning and improving care; Working in partnership with others
Note2 Jul 2021
How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles
Note2 Jul 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info