Operated by Wise Home Care Services LTD

Wise Home Care Services

GoodRated 12 Jan 2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note1 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note1 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note1 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Dec 2022
Staff support: induction, training, skills and experience
Note1 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 Dec 2022
Quality audits and surveys reflected people's views through reviews, home visits, questionnaires and telephone monitoring.
Note1 Dec 2022
Staff turnover was low, supporting people to receive consistent care from staff who knew them well.
Note1 Dec 2022
Greater analysis of incidents and accidents took place to identify themes and trends and make onward referrals.
Note1 Dec 2022
The registered manager introduced robust monitoring checks and audits ensuring improvements remained consistent.
Note1 Dec 2022
Care plans included bespoke person-centred information covering likes, dislikes, routines, culture and religious observations.
Note1 Dec 2022
Care staff received regular supervision and unannounced spot checks including observations of care practice.

Note1 Dec 2022
Improving care quality in response to complaints or concerns
Note1 Dec 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note1 Dec 2022
Meeting people's communication needs
Note1 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Dec 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others; Continuous learning
Note1 Dec 2022
How the provider understands and acts on the duty of candour
Note1 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info