Operated by Life Plan Solutions Limited

Home Care Assist

GoodRated 4 Feb 2020Home care · Stoke-on-trent

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Sept 2024
Respecting and promoting people's privacy, dignity and independence
Note8 Sept 2024
Supporting people to express their views and be involved in making decisions about their care
Note8 Sept 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note8 Sept 2024
Ensuring consent to care and treatment in line with law and guidance
Note8 Sept 2024
Supporting people to live healthier lives, access healthcare services and support
Note8 Sept 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note8 Sept 2024
Staff support: induction, training, skills and experience
Note8 Sept 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note8 Sept 2024
Safe recruitment practices and sufficient staffing levels with consistent carers allocated to people.
Note8 Sept 2024
Good multi-agency working with positive feedback from professionals, and a proactive approach to healthcare referrals.
Note8 Sept 2024
Strong leadership with an open culture; the registered manager was approachable, responsive to feedback, and engaged with national guidelines and local forums.
Note8 Sept 2024
People were involved in the planning and review of their care, with preferences such as staff gender respected.
Note8 Sept 2024
Staff were caring and compassionate, with people and relatives providing consistently positive feedback about dignity and respect.
Note

Note8 Sept 2024
End of life care and support
Note8 Sept 2024
Improving care quality in response to complaints or concerns
Note8 Sept 2024
Meeting people's communication needs
Note8 Sept 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note8 Sept 2024
Preventing and controlling infection
Note8 Sept 2024
Using medicines safely
Note8 Sept 2024
Staffing and recruitment
Note8 Sept 2024
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note8 Sept 2024
Systems and processes to safeguard people from the risk of abuse

Note8 Sept 2024
Working in partnership with others
Note8 Sept 2024
Continuous learning and improving care
Note8 Sept 2024
Engaging and involving people using the service, the public and staff
Note8 Sept 2024
How the provider understands and acts on the duty of candour
Note8 Sept 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note8 Sept 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements