Operated by The Flame Lily Healthcare Ltd

House of the Flame Lily

Not RatedHome care · Wolverhampton

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Jul 2019
Respecting and promoting people's privacy, dignity and independence
Note12 Jul 2019
Supporting people to express their views and be involved in making decisions about their care
Note12 Jul 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Jul 2019
Ensuring consent to care and treatment in line with law and guidance
Note12 Jul 2019
Staff working with other agencies to provide consistent, effective, timely care
Note12 Jul 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Jul 2019
Staff support: induction, training, skills and experience
Note12 Jul 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note9 Jan 2024
Duty of candour requirements understood and met by the registered manager.
Note9 Jan 2024
People and relatives spoke positively about the service and felt listened to; feedback mechanisms were in place.
Note9 Jan 2024
Strong partnership working with community nurses, physiotherapists and speech and language therapists.
Note9 Jan 2024
Registered manager demonstrated lessons learnt from incidents, including improved medicines storage.
Note9 Jan 2024
Effective audits covering medicines management, care planning and call time monitoring with evidence of action taken.
Note9 Jan 2024

Note12 Jul 2019
End of life care and support
Note12 Jul 2019
Improving care quality in response to complaints or concerns
Note12 Jul 2019
Meeting people's communication needs
Note12 Jul 2019
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Jul 2019
Working in partnership with others
Note12 Jul 2019
Continuous learning and improving care
Note12 Jul 2019
Engaging and involving people using the service, the public and staff
Note12 Jul 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note12 Jul 2019
How the provider understands and acts on the duty of candour
Note12 Jul 2019
Promoting a positive culture that is person-centred, open, inclusive and empowering