Operated by Unite Care Ltd

Suite 200H Cumberland House

GoodRated 21/10/2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Oct 2022
Provider no longer in breach of regulations following previous requires improvement rating
Note21 Oct 2022
Registered manager demonstrated good understanding of Accessible Information Standard and Equality Act 2010
Note21 Oct 2022
Strong partnership working with GPs, district nurses, pharmacists and palliative care team
Note21 Oct 2022
Person-centred electronic care planning system implemented since last inspection
Note21 Oct 2022
Robust quality assurance monitoring system with regular spot-checks and care plan audits
Note21 Oct 2022
Medicines managed safely with electronic MAR system and automatic alerts for missed medicines
Note21 Oct 2022
Detailed and clear risk assessments developed since previous inspection, accessible to care workers via app
Note21 Oct 2022
No missed or late calls recorded over the past three months via electronic monitoring system
minorincident_learning21 Oct 2022
we found the process for disseminating information on lessons learnt could be further developed. We have made a recommendation for implementation of formal systems

Note21 Oct 2022
End of life care and support
Note21 Oct 2022
Improving care quality in response to complaints or concerns
Note21 Oct 2022
Meeting people's communication needs
Note21 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note30 Oct 2021
End of life care and support
Note30 Oct 2021
Improving care quality in response to complaints or concerns

Note21 Oct 2022
Learning lessons when things go wrong
Note21 Oct 2022
Preventing and controlling infection
Note21 Oct 2022
Using medicines safely
Note21 Oct 2022
Staffing and recruitment
Note21 Oct 2022
Assessing risk, safety monitoring and management
Note21 Oct 2022
Systems and processes to safeguard people from the risk of abuse

Note21 Oct 2022
Working in partnership with others
Note21 Oct 2022
Continuous learning and improving care
Note21 Oct 2022
How the provider understands and acts on the duty of candour
Note21 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note21 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note30 Oct 2021
Continuous learning and improving care; Working in partnership with others