Operated by Better Lives (Northants) Limited

Better Lives (Northants) LTD

GoodRated 8 Sept 2023Home care · Northampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note9 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note9 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note9 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note9 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Aug 2023
Staff support: induction, training, skills and experience
Note9 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note9 Aug 2023
Regular audits and quality monitoring by the registered manager and director.
Note9 Aug 2023
No complaints received since 2021; people expressed high satisfaction with the service.
Note9 Aug 2023
Regular supervision every 3 months, staff induction with shadowing, and a broad mandatory and specialist training programme.
Note9 Aug 2023
Effective partnership working with health professionals, commissioners, and other agencies.
Note9 Aug 2023
Positive, open culture with an approachable registered manager known personally to people and families.
Note9 Aug 2023

Note9 Aug 2023
End of life care and support
Note9 Aug 2023
Improving care quality in response to complaints or concerns
Note9 Aug 2023
Meeting people's communication needs
Note9 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note9 Aug 2023
Working in partnership with others
Note9 Aug 2023
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note9 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note9 Aug 2023
How the provider understands and acts on the duty of candour
Note9 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering