Superhealthcare

Westcliff-on-sea, SS0 · Established 22/0 · Operated by Super Healthcare Ltd

A CQC-regulated home-care provider serving Westcliff-on-sea, registered since 22/0. Rated Good at its most recent CQC inspection (Feb 2023).

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What the CQC found

The five questions inspectors ask, and how Superhealthcare scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Staff were aware of their roles and responsibilities and reported feeling supported by the provider.”
CQC inspection report, Apr 2024

“The service worked closely with the Local Authority and healthcare professionals.”
CQC inspection report, Apr 2024

“Customer satisfaction surveys showed all areas marked as 'good' or 'outstanding' by people using the service.”
CQC inspection report, Apr 2024

Inspection history

The trajectory matters as much as the latest rating.

Apr 2024
Inadequate
Superhealthcare received an Inadequate overall rating following a focused inspection in July 2022, with continued breaches of Regulations 12, 17, and 19 relating to unsafe medication management, unsafe recruitment practices, and ineffective governance arrangem…
Sept 2023
Good
Superhealthcare improved from Requires Improvement to Good overall following a focused inspection on Safe, Effective, and Well-led, with previous breaches of Regulations 12 and 17 remediated. The service exited Special Measures, with people and relatives repor…
Jun 2023
Requires improvement
Superhealthcare improved from Inadequate to Requires Improvement overall following a July 2022 inspection, with continued breaches of Regulation 17 (Good Governance) for a fifth consecutive time and Regulation 19 (Fit and Proper Persons), resulting in special…
May 2022
Inadequate
Superhealthcare remained rated Inadequate and in special measures, with continued breaches of regulations 12, 13, 17 and 19 covering risk assessment, safeguarding reporting, governance and safe recruitment. CQC imposed urgent conditions after finding no care p…
Oct 2021
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Superhealthcare does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at SS0 7EL in Westcliff-on-sea. Service area not formally published; we recommend asking the agency directly when requesting a quote.

SS0

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Registered manager: Mitchell, John

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