Note2 Sept 2022
Cultural and religious requirements of people were respected by staff.
Note2 Sept 2022
The registered manager understood duty of candour and regulatory notification requirements.
Note2 Sept 2022
Staff felt well supported by management and were able to raise concerns promptly.
Note2 Sept 2022
Quality assurance systems including audits, spot checks, and surveys were in place.
Note2 Sept 2022
The registered manager promoted a positive, inclusive culture with good outcomes for people.
Note2 Sept 2022
Risk assessments were in place covering pressure sores, continence needs, and environmental risks.
Note2 Sept 2022
Sufficient staffing was always in place and no missed calls were reported.
Note2 Sept 2022
People were protected from the risk of abuse and staff demonstrated understanding of safeguarding responsibilities.
minorinfection_control2 Sept 2022
Everyone, except one person, told us staff wore personal protective equipment (PPE) during the COVID-19 pandemic. The registered manager followed up this issue with the staff members concerned.
criticalstaffing_levels2 Sept 2022
Safe recruitment checks had not been completed for a staff member who had been recruited in the past nine months and had left five months before the inspection.
Note8 Apr 2020
Positive leadership culture with management accessible and supportive to staff
Note8 Apr 2020
Quality audits and regular surveys used to drive continuous improvement
Note8 Apr 2020
Service worked in partnership with external health and social care agencies
Note8 Apr 2020
Care plans reflected individual preferences, life histories and changing needs
Note8 Apr 2020
Cultural wishes and equality/diversity respected in line with provider's statement of purpose
Note8 Apr 2020
People and relatives consistently praised staff as kind, caring and friendly
Note8 Apr 2020
Staff received detailed induction, ongoing training and supervision sessions
Note8 Apr 2020
Strong recruitment process including DBS checks and references
Note8 Apr 2020
Robust medicines management with staff trained, observed and competency-tested before administering medicines