Operated by Midshires Care Limited

Helping Hands Shrewsbury & Telford

GoodRated 15/09/2022Home care · Shrewsbury

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note15 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note15 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note15 Sept 2022
Staff working with other agencies to provide consistent, effective, timely care
Note15 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Sept 2022
Staff support: induction, training, skills and experience
Note15 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note15 Sept 2022
People's protected characteristics, life histories, communication needs and religious or cultural preferences were considered in care planning.
Note15 Sept 2022
Staff worked effectively alongside healthcare professionals and other agencies to ensure joined-up, timely care.
Note15 Sept 2022
Effective governance systems including a notifiable incident tracker enabled pattern analysis and prompt learning from accidents and incidents.
Note15 Sept 2022
A positive person-centred culture was promoted by leadership, with staff treating people with kindness, dignity and respect.
Note15 Sept 2022
People and relatives were actively involved in care planning, reviewing, and service feedback through questionnaires and newsletters.

Note15 Sept 2022
End of life care and support
Note15 Sept 2022
Improving care quality in response to complaints or concerns
Note15 Sept 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note15 Sept 2022
Meeting people's communication needs
Note15 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Sept 2022
Learning lessons when things go wrong
Note15 Sept 2022
Preventing and controlling infection
Note15 Sept 2022
Using medicines safely
Note15 Sept 2022
Staffing and recruitment
Note15 Sept 2022
Assessing risk, safety monitoring and management
Note15 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note15 Sept 2022
Working in partnership with others
Note15 Sept 2022
Engaging and involving people using the service, the public and staff
Note15 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note15 Sept 2022
How the provider understands and acts on the duty of candour
Note15 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering