Operated by Klass Care Limited

Klass Care Ltd

Not RatedHome care · Poole

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Aug 2021
Respecting and promoting people's privacy, dignity and independence
Note20 Aug 2021
Supporting people to express their views and be involved in making decisions about their care
Note20 Aug 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note20 Aug 2021
Ensuring consent to care and treatment in line with law and guidance
Note20 Aug 2021
Staff working with other agencies to provide consistent, effective, timely care
Note20 Aug 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Aug 2021
Staff support: induction, training, skills and experience
Note20 Aug 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note20 Aug 2021
Good working partnerships with health and social care professionals
Note20 Aug 2021
Positive staff culture with high morale and confidence in the registered manager
Note20 Aug 2021
Good communication within the service; people kept informed of schedule changes
Note20 Aug 2021
Staff were kind, caring and treated people with dignity, respect and promoted independence
Note20 Aug 2021
Strong infection prevention and control practices, full PPE compliance and COVID-19 testing/vaccination participation
Note20 Aug 2021

Note20 Aug 2021
End of life care and support
Note20 Aug 2021
Improving care quality in response to complaints or concerns
Note20 Aug 2021
Meeting people's communication needs
Note20 Aug 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note20 Aug 2021
Preventing and controlling infection
Note20 Aug 2021
Using medicines safely
Note20 Aug 2021
Staffing and recruitment
Note20 Aug 2021
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note20 Aug 2021
Systems and processes to safeguard people from the risk of abuse

Note20 Aug 2021
Engaging and involving people using the service, the public and staff
Note20 Aug 2021
How the provider understands and acts on the duty of candour
Note20 Aug 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note20 Aug 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info