Operated by Westwood Homecare (North West) Limited

Westwood Homecare (North West) Limited Manchester

GoodRated 25/07/2019Home care · Manchester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Feb 2024
Respecting and promoting people's privacy, dignity and independence
Note1 Feb 2024
Supporting people to express their views and be involved in making decisions about their care
Note1 Feb 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Feb 2024
Staff working with other agencies to provide consistent, effective, timely care
Note1 Feb 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Feb 2024
Staff support: induction, training, skills and experience
Note1 Feb 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note1 Feb 2024
Ensuring consent to care and treatment in line with law and guidance

Note1 Feb 2024
Community partnership with local charity Feed my City demonstrating wider social responsibility.
Note1 Feb 2024
Quality assurance questionnaires regularly circulated and acted upon.
Note1 Feb 2024
Open and transparent management culture with staff feeling valued and supported.
Note1 Feb 2024
Service developed end of life care model in partnership with Manchester Health and Care Commissioning team.
Note1 Feb 2024
Electronic care planning system introduced enabling real-time access for relatives and consistent staff records.
Note1 Feb 2024

Note1 Feb 2024
End of life care and support
Note1 Feb 2024
Improving care quality in response to complaints or concerns
Note1 Feb 2024
Meeting people's communication needs
Note1 Feb 2024
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note1 Feb 2024
Continuous learning and improving care; Working in partnership with others
Note1 Feb 2024
Engaging and involving people using the service, the public and staff
Note1 Feb 2024
Planning and promoting person-centred, high-quality care and support; duty of candour
Note1 Feb 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info