Aid With Care Limited

GoodRated 10 Jun 2022Home care · New Malden

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note6 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity
Note6 Oct 2022
Respecting and promoting people's privacy, dignity and independence

Note6 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note6 Oct 2022
Supporting people to live healthier lives, access healthcare services and support
Note6 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Oct 2022
Staff support: induction, training, skills and experience
Note6 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note6 Oct 2022
Effective communication with families when staff are running late
Note6 Oct 2022
Respect for equality, diversity, cultural and spiritual needs
Note6 Oct 2022
Strong partnership working with health and social care professionals
Note6 Oct 2022
Open and inclusive culture with regular engagement of people, relatives and staff
Note6 Oct 2022
Staff training mapped to the Care Certificate with regular refreshers
Note6 Oct 2022
Person-centred care plans tailored to individual needs and preferences

Note6 Oct 2022
End of life care and support
Note6 Oct 2022
Improving care quality in response to complaints or concerns
Note6 Oct 2022
Meeting people's communication needs
Note6 Oct 2022
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note6 Oct 2022
Working in partnership with others
Note6 Oct 2022
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note6 Oct 2022
Planning and promoting person-centred, high-quality care and support; and how the provider understands and acts on duty of candour responsibility
Note6 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; and, Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info