Operated by North West Care Cooperative Limited

North West Care Cooperative - Chester

GoodRated 5 Oct 2022Home care · Northwich

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note10 May 2022
Ensuring people are well treated and supported; respecting equality and diversity; promoting privacy, dignity and independence
Note10 May 2022
Supporting people to express their views and be involved in making decisions about their care

Note10 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note10 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note10 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note10 May 2022
Staff support: induction, training, skills and experience

Note10 May 2022
People's communication needs were assessed and supported, including accessible information formats.
Note10 May 2022
Robust safeguarding systems and incident review processes were in place.
Note10 May 2022
Registered manager demonstrated commitment to continuous learning, duty of candour, and responsiveness to inspection feedback.
Note10 May 2022
The service operated as a 'user led' organisation with people, families and staff involved in decisions about how the service is run.
Note10 May 2022
Personal assistants supported people to pursue employment, education and leisure interests in their local community.
Note

Note10 May 2022
Improving care quality in response to complaints or concerns
Note10 May 2022
Supporting people to develop and maintain relationships and take part in activities
Note10 May 2022
Meeting people's communication needs
Note10 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note10 May 2022
Preventing and controlling infection
Note10 May 2022
Assessing risk, safety monitoring and management
Note10 May 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note10 May 2022
Staffing and recruitment
Note10 May 2022
Using medicines safely

Note10 May 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note10 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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