First Choice Medical Solutions Ltd

GoodRated 19/02/2025Home care · Waltham Cross

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Dec 2025
Supporting people to eat and drink; Assessing people's needs and choices
Note12 Dec 2025
Ensuring consent to care and treatment in line with law and guidance
Note12 Dec 2025
Staff support: induction, training, skills and experience
Note30 Apr 2022
Is the service effective?

Note12 Dec 2025
Evidence that the service worked in partnership with other health and social care professionals.
Note12 Dec 2025
The registered manager carried out regular medicine audits.
Note12 Dec 2025
Staff followed good infection control measures and adhered to PPE policy.
Note12 Dec 2025
Staff worked with health professionals involved in people's care.
Note12 Dec 2025
People were generally happy with the support they received and felt safe with staff present in the supported living environment.
minorcommunication_with_families12 Dec 2025
Relatives told us they had limited access to daily care records since these were electronic, therefore they felt less involved in people's care to support decision making.

Note12 Dec 2025
Assessing risk, safety monitoring and management; Using medicines safely; Preventing and controlling infection
Note12 Dec 2025
Staffing and recruitment
Note12 Dec 2025
Systems and processes to safeguard people from the risk of abuse

Note12 Dec 2025
Managers and staff being clear about roles; Quality performance and regulatory requirements
Note12 Dec 2025
Promoting a positive culture; Continuous learning and improving care
Note30 Apr 2022
Is the service well-led?

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info