Note9 Dec 2022
The provider conducted regular competency spot checks, ensuring staff remained at the required standard.
Note9 Dec 2022
The service embraced the Accessible Information Standard with a range of formats available to support people to share their views.
Note9 Dec 2022
The registered manager was passionate about supporting children with Autism and had won two national awards for work within the autistic and learning disability community.
Note9 Dec 2022
The service worked in partnership with external healthcare professionals, demonstrating good knowledge around people's needs.
Note9 Dec 2022
The registered manager liaised with the local authority and undertook appropriate investigations when allegations occurred.
Note9 Dec 2022
Staff supported people to take part in activities and pursue their interests in their local area.
moderategovernance9 Dec 2022
Systems to monitor and assess the quality of the service were not always effective. Quality assurance systems had not identified the failure within the recruitment process.
criticalstaff_competency9 Dec 2022
DBS certificates linked to the DBS Updating Service were not reviewed by the service prior to applicants starting work.
moderatestaffing_levels9 Dec 2022
People were not always supported by a regular staff team. One relative told us, "At times we don't know who is turning up, sometimes agency staff who we don't know"
Note24 Mar 2022
Additional methods of communication with families introduced
Note24 Mar 2022
New system introduced for monitoring documentation to ensure it was up to date and accurate
Note24 Mar 2022
Provider designed a range of tools to capture children's voices
Note24 Mar 2022
New COVID-19 risk assessment for staff at greater risk introduced and used to deploy staff safely
Note24 Mar 2022
Individual and person-specific COVID-19 risk assessments created to support people with face masks
moderateperson_centred_care24 Mar 2022
provider failed to seek feedback from children about their care and support, and how the service was run
criticalrecord_keeping24 Mar 2022
provider failed to maintain accurate, complete and contemporaneous records and have effective systems to assess, monitor and improve the quality and safety
moderateincident_learning24 Mar 2022
these need to be sustained and further developments were still needed. The requirements of the warning notice have been partially met.
criticalgovernance24 Mar 2022
medicine audits were not routinely completed and discrepancies we found in recruitment files had not been identified