Operated by Handle with Care (Black Country) Limited

Crescent House

GoodRated 16/03/2023Home care · Bilston

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Note14 Apr 2023
Strong partnership working with social workers, health professionals and other agencies.
Note14 Apr 2023
Regular feedback sought from people and relatives including surveys and a service user group.
Note14 Apr 2023
Staff felt supported; regular supervisions, spot checks and staff meetings in place.
Note14 Apr 2023
Robust governance systems including audits covering medicines, call times and care; action taken on identified improvements.
Note14 Apr 2023
Incidents and accidents reviewed to identify lessons learned, including near misses, with learning shared with staff.
Note14 Apr 2023
Infection control policies followed; staff had adequate PPE supply.
Note14 Apr 2023
Effective safeguarding procedures in place; staff trained to recognise and report abuse.
Note14 Apr 2023
Sufficient staffing levels with consistent care teams; people reported receiving calls for the required duration.
Note14 Apr 2023
People received medicines as prescribed; MAR records confirmed compliance and staff competency in medicines administration was checked.
Note14 Apr 2023
Individual risks were assessed, monitored and reviewed with clear guidance for staff on mobility, pressure relief and health needs.
minormissed_or_late_visits14 Apr 2023
Although some people raised concerns about calls being late the provider was aware of this and working to take action.