Woodhall Support Services Ltd

Requires improvementRated 25/03/2026Home care · Telford

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 May 2020
Respecting and promoting people's privacy, dignity and independence
Note2 May 2020
Supporting people to express their views and be involved in making decisions about their care
Note2 May 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note2 May 2020
Ensuring consent to care and treatment in line with law and guidance
Note2 May 2020
Supporting people to live healthier lives, access healthcare services and support
Note2 May 2020
Staff working with other agencies to provide consistent, effective, timely care
Note2 May 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note2 May 2020
Staff support: induction, training, skills and experience
Note2 May 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 May 2020
Accident and incident forms were reviewed and lessons learnt, including policy updates following incidents
Note2 May 2020
Positive culture with staff feeling valued and people receiving person-centred care
Note2 May 2020
Provider worked effectively in partnership with health and social care agencies
Note2 May 2020
Complaints were clearly logged, investigated and outcomes shared with people

Note2 May 2020
End of life care and support
Note2 May 2020
Improving care quality in response to complaints or concerns
Note2 May 2020
Supporting people to develop and maintain relationships to avoid social isolation
Note2 May 2020
Meeting people's communication needs
Note2 May 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 May 2020
Working in partnership with others
Note2 May 2020
Continuous learning and improving care
Note2 May 2020
Engaging and involving people using the service, the public and staff
Note2 May 2020
How the provider understands and acts on the duty of candour
Note2 May 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note2 May 2020
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements