Ontime Response Healthcare Limited

GoodRated 20/12/2022Home care · Milton Keynes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note20 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note20 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note20 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note20 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note20 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Dec 2022
Staff support: induction, training, skills and experience
Note20 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note20 Dec 2022
Positive leadership culture with accessible, supportive registered manager demonstrating in-depth knowledge of the person supported
Note20 Dec 2022
Lessons learned from incidents and accidents shared with staff through meetings and supervisions
Note20 Dec 2022
Governance systems including audits, spot checks and regular meetings supported continuous quality improvement
Note20 Dec 2022
Strong communication between registered manager, person and relatives, including regular reviews and satisfaction surveys
Note20 Dec 2022
Person-centred care plans reflecting individual routines, cultural needs and personal preferences
Note

Note20 Dec 2022
End of life care and support
Note20 Dec 2022
Improving care quality in response to complaints or concerns
Note20 Dec 2022
Meeting people's communication needs
Note20 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note20 Dec 2022
Learning lessons when things go wrong
Note20 Dec 2022
Preventing and controlling infection
Note20 Dec 2022
Using medicines safely
Note20 Dec 2022
Staffing and recruitment
Note20 Dec 2022
Assessing risk, safety monitoring and management
Note20 Dec 2022
Systems and processes to safeguard people from the risk of abuse

Note20 Dec 2022
Continuous learning and improving care; Working in partnership with others
Note20 Dec 2022
Engaging and involving people using the service, the public and staff
Note20 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note20 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info