By Your Side Limited

OutstandingRated 27/08/2021Home care · Hemel Hempstead

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

28 findings

Note6 Dec 2023
Supporting people to express their views and be involved in making decisions about their care; respecting and promoting people's privacy, dignity and independence
Note6 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note6 Dec 2023
Staff working with other agencies to provide consistent, effective, timely care
Note6 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Dec 2023
Staff support: induction, training, skills and experience
Note6 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note6 Dec 2023
Effective partnership working with health and social care professionals to promote positive outcomes, including supporting people to regain independence and community engagement
Note6 Dec 2023
Proactive incident learning culture with open discussions and lessons shared routinely with all staff
Note6 Dec 2023
Electronic MAR system with real-time alerts ensuring medicines were never missed, providing an additional layer of assurance
Note6 Dec 2023
Strong staff development ethos with comprehensive induction, regular supervision, competency assessments and clear career progression pathways
Note6 Dec 2023
Outstanding caring approach with staff going above and beyond; people described staff as friends and praised the compassionate, inclusive culture

Note6 Dec 2023
End of life care and support
Note6 Dec 2023
Improving care quality in response to complaints or concerns
Note6 Dec 2023
Meeting people's communication needs
Note6 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 Dec 2023
Working in partnership with others
Note6 Dec 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; continuous learning and improving care
Note6 Dec 2023
How the provider understands and acts on the duty of candour
Note6 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

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