Cherish Social Care Ltd

GoodRated 19/05/2021Home care · Hatfield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 May 2023
Respecting and promoting people's privacy, dignity and independence
Note26 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note26 May 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note26 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note26 May 2023
Staff working with other agencies to provide consistent, effective, timely care
Note26 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note26 May 2023
Staff support: induction, training, skills and experience
Note26 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note26 May 2023
End of life care delivered according to individual wishes, with specialist hospice nurse involvement as needed.
Note26 May 2023
People supported to maintain social connections and family contact, particularly during national restrictions.
Note26 May 2023
Registered manager described as warm, professional, responsive and accessible by people, relatives and external professionals.
Note26 May 2023
Strong partnership working with external professionals including GPs, district nurses, occupational therapists and social workers.
Note26 May 2023
Staff went above and beyond commissioned care tasks, supporting people with shopping, prescriptions and plant watering.
Note

Note26 May 2023
End of life care and support
Note26 May 2023
Improving care quality in response to complaints or concerns
Note26 May 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note26 May 2023
Meeting people's communication needs
Note26 May 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 May 2023
Learning lessons when things go wrong
Note26 May 2023
Preventing and controlling infection
Note26 May 2023
Using medicines safely
Note26 May 2023
Staffing and recruitment
Note26 May 2023
Assessing risk, safety monitoring and management
Note26 May 2023
Systems and processes to safeguard people from the risk of abuse

Note26 May 2023
Working in partnership with others
Note26 May 2023
Continuous learning and improving care
Note26 May 2023
Engaging and involving people using the service, the public and staff
Note26 May 2023
How the provider understands and acts on the duty of candour
Note26 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering