Operated by Dcapital Ltd

Caremark (West Berkshire and Reading)

GoodRated 9 Jun 2022Home care · Reading

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

20 findings

Note6 Sept 2022
Safe recruitment including DBS checks and engagement with Health and Care Worker sponsorship scheme
Note6 Sept 2022
Positive, person-centred culture with stable staff team and good partnership working with external agencies
Note6 Sept 2022
Registered manager compliant with duty of candour following previous breach
Note6 Sept 2022
Effective governance with quarterly audits, supervisions, observed competency assessments and annual appraisals
Note6 Sept 2022
Robust safeguarding knowledge and reporting culture among staff
Note6 Sept 2022
Safe medicines management with annual competency reassessment and monthly audits
Note6 Sept 2022
Sufficient staff with the right mix of skills; no missed calls reported by people or relatives
Note6 Sept 2022
Care plans and risk assessments reviewed and updated, with clear control measures for staff to follow

Note6 Sept 2022
Learning lessons when things go wrong
Note6 Sept 2022
Preventing and controlling infection
Note6 Sept 2022
Using medicines safely
Note6 Sept 2022
Staffing and recruitment
Note6 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note6 Sept 2022
Assessing risk, safety monitoring and management

Note6 Sept 2022
Working in partnership with others
Note6 Sept 2022
Continuous learning and improving care
Note6 Sept 2022
Engaging and involving people using the service, the public and staff
Note6 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note6 Sept 2022
How the provider understands and acts on the duty of candour
Note6 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements