Operated by JPA Care Services Ltd

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InadequateRated 8 Nov 2022Home care · Croydon

CQC Key Questions

Safe

Inadequate

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Inadequate

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note11 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity
Note11 Aug 2022
Supporting people to express their views and be involved in making decisions about their care

Note11 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note11 Aug 2022
Supporting people to eat and drink enough; access healthcare; working with other agencies
Note11 Aug 2022
Staff support: induction, training, skills and experience
Note11 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note11 Aug 2022
Followed the Accessible Information Standard when communicating with the person
Note11 Aug 2022
Provider worked within the principles of the Mental Capacity Act and obtained consent appropriately
Note11 Aug 2022
Service worked well with other agencies and professionals when required
Note11 Aug 2022
Person was supported with privacy, dignity and independence during personal care
Note11 Aug 2022
Cultural and equality characteristics were respected; person reported 'a very high level of cultural care'
Note11 Aug 2022

Note11 Aug 2022
End of life care and support
Note11 Aug 2022
Meeting people's communication needs
Note11 Aug 2022
Supporting people to develop and maintain relationships; follow interests and activities
Note11 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note11 Aug 2022
Improving care quality in response to complaints or concerns

Note11 Aug 2022
Using medicines safely
Note11 Aug 2022
Staffing and recruitment
Note11 Aug 2022
Systems and processes to safeguard people from the risk of abuse
Note11 Aug 2022
Learning lessons when things go wrong
Note11 Aug 2022
Preventing and controlling infection
Note11 Aug 2022
Assessing risk, safety monitoring and management

Note11 Aug 2022
Duty of candour
Note11 Aug 2022
Working in partnership with others
Note11 Aug 2022
Engaging and involving people using the service, the public and staff
Note11 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note11 Aug 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning