Operated by Supporting Choice Ltd

Supporting Choice

GoodRated 3 Jul 2020Home care · Scarborough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 Nov 2020
Supporting people to express their views and be involved in making decisions about their care
Note18 Nov 2020
Respecting and promoting people's privacy, dignity and independence
Note18 Nov 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note18 Nov 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note18 Nov 2020
Ensuring consent to care and treatment in line with law and guidance
Note18 Nov 2020
Supporting people to live healthier lives, access healthcare services and support
Note18 Nov 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note18 Nov 2020
Staff support: induction, training, skills and experience

Note18 Nov 2020
People supported to maximise independence and community engagement, including volunteer work and skill development.
Note18 Nov 2020
Open, inclusive culture with strong communication and staff feeling valued and empowered.
Note18 Nov 2020
Close collaborative working with health and social care professionals, relatives and people using the service.
Note18 Nov 2020
Safe recruitment, comprehensive training including safeguarding, and effective infection control practices.
Note18 Nov 2020
Strong staff support culture: registered manager nurtured confidence, provided regular supervisions and encouraged advanced training.
Note

Note18 Nov 2020
Improving care quality in response to complaints or concerns
Note18 Nov 2020
Meeting people's communication needs
Note18 Nov 2020
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
Note18 Nov 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note18 Nov 2020
Preventing and controlling infection
Note18 Nov 2020
Learning lessons when things go wrong
Note18 Nov 2020
Using medicines safely
Note18 Nov 2020
Systems and processes to safeguard people from the risk of abuse
Note18 Nov 2020
Assessing risk, safety monitoring and management
Note18 Nov 2020
Staffing and recruitment

Note18 Nov 2020
Working in partnership with others; engaging and involving people using the service
Note18 Nov 2020
How the provider understands and acts on the duty of candour
Note18 Nov 2020
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note18 Nov 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info