London Homecare Ltd

GoodRated 17/02/2022Home care · Romford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Feb 2022
Respecting and promoting people's privacy, dignity and independence
Note17 Feb 2022
Ensuring people are well treated and supported; equality and diversity
Note17 Feb 2022
Supporting people to express their views and be involved in making decisions about their care

Note17 Feb 2022
Supporting people to live healthier lives, access healthcare services and support
Note17 Feb 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Feb 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note17 Feb 2022
Staff support: induction, training, skills and experience
Note17 Feb 2022
Ensuring consent to care and treatment in line with law and guidance

Note17 Feb 2022
Staff trained in safeguarding, infection control and end of life care
Note17 Feb 2022
Improvements from previous inspection (breaches of Regulations 11, 12, 17, 19) sustained
Note17 Feb 2022
Quality assurance audits in place on care plans, risk assessments, medicines and staff files
Note17 Feb 2022
Person-centred care plans reviewed regularly with people involved in decisions
Note17 Feb 2022
Regular supervisions and appraisals carried out; staff feel supported
Note17 Feb 2022
Staff completed essential training and refresher courses with individual training matrix oversight

Note17 Feb 2022
End of Life care and support
Note17 Feb 2022
Improving care quality in response to complaints or concerns
Note17 Feb 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note17 Feb 2022
Meeting people's communication needs

Note17 Feb 2022
Preventing and controlling infection
Note17 Feb 2022
Systems and processes to safeguard people from the risk of abuse
Note17 Feb 2022
Learning lessons when things go wrong
Note17 Feb 2022
Staffing and recruitment
Note17 Feb 2022
Using medicines safely
Note17 Feb 2022
Assessing risk, safety monitoring and management

Note17 Feb 2022
Working in partnership with others
Note17 Feb 2022
Continuous learning and improving care
Note17 Feb 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note17 Feb 2022
Duty of candour
Note17 Feb 2022
Engaging and involving people using the service, the public and staff
Note17 Feb 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering