Operated by Total Homecare Professionals Limited

Guardian Angel Carers Spelthorne, Elmbridge and Runnymede

GoodRated 13/05/2020Home care · Shepperton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Mar 2022
Respecting and promoting people's privacy, dignity and independence
Note2 Mar 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Mar 2022
Ensuring consent to care and treatment in line with law and guidance
Note2 Mar 2022
Staff working with other agencies to provide consistent, effective, timely care
Note2 Mar 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Mar 2022
Staff support: induction, training, skills and experience
Note2 Mar 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Mar 2022
Transparent, open leadership with inclusive staff and service-user engagement.
Note2 Mar 2022
Outstanding partnership working with healthcare professionals to shorten rehabilitation and coordinate hospital discharge.
Note2 Mar 2022
Strong staff support culture with thorough induction, Care Certificate completion, ongoing supervision and competency assessment.
Note2 Mar 2022
Effective governance with daily management reviews, regular home visits, audits, and action plans.
Note2 Mar 2022
Proactive infection control measures including early Covid-19 contingency planning.
Note

Note2 Mar 2022
Improving care quality in response to complaints or concerns
Note2 Mar 2022
Meeting people's communication needs
Note2 Mar 2022
Planning personalised care to ensure people have choice and control
Note2 Mar 2022
Supporting people to develop and maintain relationships; end of life care and support

Note2 Mar 2022
How the provider understands and acts on the duty of candour
Note2 Mar 2022
Engaging and involving people, the public and staff; working in partnership with others
Note2 Mar 2022
Managers and staff being clear about their roles; continuous learning and improving care
Note2 Mar 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info