Operated by Enabled Health Ltd

Enabled Health Limited

GoodRated 15/04/2023Home care · Croydon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note15 Apr 2023
Staff felt well supported with regular supervision enabling reflection and learning
Note15 Apr 2023
Registered manager participated in local authority provider forum to stay current with best practice
Note15 Apr 2023
Registered manager engaged regularly with people and staff, conducting monthly calls and face-to-face reviews
Note15 Apr 2023
Effective governance with regular audits, spot checks and action taken where improvements were needed
Note15 Apr 2023
Strong infection prevention and control practices including PPE use and hand hygiene on arrival
Note15 Apr 2023
Safe medicines management processes in place with accurate MAR records maintained
Note15 Apr 2023
Sufficient staffing levels with consistent care workers assigned to people and additional staff ready to deploy
Note15 Apr 2023
Staff knew people well and understood how to protect them from abuse, with effective multi-agency working