Note9 Nov 2022
Staff reported good support from the registered manager, who recognised their cultural and religious needs.
Note9 Nov 2022
The service worked in partnership with other health and social care professionals to meet people's needs.
Note9 Nov 2022
Staff described relevant infection control measures and reported always having sufficient PPE available.
Note9 Nov 2022
The registered manager responded swiftly to concerns raised during inspection, taking prompt corrective action.
Note9 Nov 2022
Lessons had been learnt when things went wrong, with processes in place for reporting and follow-up of accidents or incidents.
Note9 Nov 2022
Medicines were safely supplied to people at the right time and in the way they preferred.
Note9 Nov 2022
People were protected from the risk of abuse and staff demonstrated understanding of safeguarding responsibilities.
minorsupervision_appraisal9 Nov 2022
spot checks had not been frequent for some staff as one staff member had only one spot check in the past 12 months.
minorgovernance9 Nov 2022
there was no analysis of surveys to identify trends and see if action needed to be taken.
moderategovernance9 Nov 2022
Audits did not check call times or whether the care provided was always consistent with care plans.
minorinfection_control9 Nov 2022
Everyone, except one relative told us staff wore personal protective equipment (PPE) during the COVID-19 pandemic.
moderatestaff_competency9 Nov 2022
references for one staff member had not been sought from a previous care employer, which could have revealed issues of concern.
moderatestaffing_levels9 Nov 2022
one relative who reported staff did not always arrive at agreed call times. Another relative said at times staff were late and there had been no phone call to alert them.
moderatecare_planning9 Nov 2022
The care plan contained information for the type of food needed for the person but not how to encourage the person to eat.