Operated by Trent Nursing Limited

Trent Nursing

GoodRated 9 Mar 2022Home care · Gainsborough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note3 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity; respecting and promoting privacy, dignity and independence

Note3 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note3 Sept 2022
Staff working with other agencies to provide consistent, effective, timely care
Note3 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Sept 2022
Staff support: induction, training, skills and experience
Note3 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Sept 2022
Good infection prevention and control practices with appropriate PPE use
Note3 Sept 2022
Person-centred culture with consistent staff rota enabling rapport-building
Note3 Sept 2022
Effective support with nutrition and hydration, including specialist needs such as PEJ feeds
Note3 Sept 2022
Safe recruitment with enhanced DBS checks and structured shadowing/induction
Note3 Sept 2022
Strong multi-disciplinary working with case managers, physiotherapists and other health professionals
Note3 Sept 2022
Staff genuinely cared for people and treated them with kindness, dignity and respect

Note3 Sept 2022
End of life care and support
Note3 Sept 2022
Meeting people's communication needs
Note3 Sept 2022
Improving care quality in response to complaints or concerns
Note3 Sept 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note3 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Sept 2022
Learning lessons when things go wrong
Note3 Sept 2022
Preventing and controlling infection
Note3 Sept 2022
Staffing and recruitment
Note3 Sept 2022
Assessing risk, safety monitoring and management
Note3 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note3 Sept 2022
Using medicines safely

Note3 Sept 2022
Engaging and involving people, public and staff; duty of candour
Note3 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note3 Sept 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; working in partnership; continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info