Note1 Apr 2022
Good partnership working with health, social care professionals and commissioners
Note1 Apr 2022
Service demonstrated Right support, right care, right culture principles
Note1 Apr 2022
Quality assurance audits and questionnaires in place
Note1 Apr 2022
Approachable and supportive management team praised by staff and people
Note1 Apr 2022
Good infection prevention and control practice with ample PPE supplies
Note1 Apr 2022
Individualised risk assessments and care plans kept under review
Note1 Apr 2022
Staff trained in safeguarding and understood their reporting responsibilities
Note1 Apr 2022
Robust recruitment checks including enhanced DBS checks
Note1 Apr 2022
No missed care visits and enough staff to provide people's care
Note1 Apr 2022
Medicines generally managed safely with computerised recording system alerting office staff to missed doses
Note1 Apr 2022
People and relatives reported feeling safe and comfortable with staff who visited them
minorrecord_keeping1 Apr 2022
A person's prescribed creams and ointments frequently changed and were recorded in their daily notes rather than on their medicines administration record (MAR).
minormissed_or_late_visits1 Apr 2022
sometimes the timings can go a bit awry if the first call in the morning is running late, followed by the lunchtime call running early as it could mean she has a late breakfast and then early dinner
minorcommunication_with_families1 Apr 2022
there were mixed reports about whether the office informed people if staff were running late... people and relatives in Bournemouth reported they sometimes had to phone the office.
moderatestaffing_levels1 Apr 2022
The service had recently lost some staff who worked in the Bournemouth area... this had meant some people had experienced changes in staff.
moderatesupervision_appraisal1 Apr 2022
Individual staff supervision meetings and support visits, where senior staff observed care staff at work, had fallen behind due to staff sickness and staff leaving.
minormedication_management1 Apr 2022
The provider's medication policy did not address covert medication. We signposted the registered manager to CQC's information about covert administration of medicines for adult social care services.