Operated by Nisacraftcare Limited

Nisacraftcare

GoodRated 16/09/2023Home care · Stanmore

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

23 findings

Note16 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note16 Sept 2023
Staff working with other agencies to provide consistent, effective, timely care
Note16 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Sept 2023
Staff support: induction, training, skills and experience
Note16 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Sept 2023
Positive open-door culture with staff feeling valued, respected and supported
Note16 Sept 2023
Registered manager maintained strong relationships with local authorities and participated in provider engagement groups
Note16 Sept 2023
Culturally sensitive care including halal dietary support and inclusion of relatives via digital meetings
Note16 Sept 2023
Regular staff supervision, induction via Care Certificate, and shadowing with experienced colleagues
Note16 Sept 2023
Medicines administration was safely recorded and regularly audited by management
Note16 Sept 2023
Safe recruitment practices including DBS checks, employment history review and references

Note16 Sept 2023
Learning lessons when things go wrong
Note16 Sept 2023
Preventing and controlling infection
Note16 Sept 2023
Using medicines safely
Note16 Sept 2023
Staffing and recruitment
Note16 Sept 2023
Assessing risk, safety monitoring and management
Note16 Sept 2023
Systems and processes to safeguard people from the risk of abuse

Note16 Sept 2023
Working in partnership with others
Note16 Sept 2023
Engaging and involving people using the service, the public and staff
Note16 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note16 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info