Operated by Creative Support Limited

Creative Support - Doncaster Personalised Services

OutstandingRated 28/02/2020Home care · Doncaster

CQC Key Questions

Safe

Outstanding

People are protected from abuse and avoidable harm.

Effective

Outstanding

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Jun 2025
Respecting and promoting people's privacy, dignity and independence
Note4 Jun 2025
Supporting people to express their views and be involved in making decisions about their care
Note4 Jun 2025
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Jun 2025
Ensuring consent to care and treatment in line with law and guidance
Note4 Jun 2025
Staff working with other agencies to provide consistent, effective, timely care
Note4 Jun 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Jun 2025
Staff support: induction, training, skills and experience
Note4 Jun 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note4 Jun 2025
Supporting people to live healthier lives, access healthcare services and support

Note4 Jun 2025
High staff training levels with varied formats to suit different learning styles, including bespoke first aid for mental health conditions.
Note4 Jun 2025
Exceptional equality and diversity practice, including supporting a person to freely express their gender identity.
Note4 Jun 2025
Continuous learning culture with reflective practice, debriefing sessions and lessons-learnt shared across the whole service.
Note4 Jun 2025
Proactive multi-agency working with health, social care and voluntary sector professionals.
Note4 Jun 2025
Strong governance framework with daily, weekly and monthly audits and external accreditations including Investors in People Silver.

Note4 Jun 2025
Improving care quality in response to complaints or concerns
Note4 Jun 2025
Meeting people's communication needs
Note4 Jun 2025
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note4 Jun 2025
End of life care and support
Note4 Jun 2025
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities

Note4 Jun 2025
Working in partnership with others
Note4 Jun 2025
Continuous learning and improving care
Note4 Jun 2025
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note4 Jun 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note4 Jun 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering