Hillview Care Services Limited

Requires improvementRated 25/02/2022Home care · Bristol

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

24 findings

Other

Note4 Mar 2022
Provider was implementing an electronic care management database to improve oversight
Note4 Mar 2022
Registered manager was open, transparent and approachable, and provided care directly giving continual oversight
Note4 Mar 2022
Additional specialist training provided (e.g. PEG training)
Note4 Mar 2022
Staff trained in safeguarding and knew how to report concerns
Note4 Mar 2022
Safer recruitment procedures were followed
Note4 Mar 2022
Small, regular staff team familiar with people's needs and medicines
Note4 Mar 2022
Relatives reported staff were kind, punctual and communicated when running late
minorsafeguarding4 Mar 2022
The provider had not ensured that their safeguarding policy reflected the local authority in which care was being delivered.
moderateinfection_control4 Mar 2022
the provider was unable to demonstrate through their records how they were monitoring and meeting the COVID-19 testing requirements of care staff.
moderatestaff_competency4 Mar 2022
the provider's quality monitoring systems of staff development had not identified that staff had not received an annual review of their medicines competencies in line with guidance.
moderatecare_planning4 Mar 2022
the control measures of some people's preferences in the management of their dietary risks were not always clear.
moderatemedication_management4 Mar 2022
we found a small sample of MARS that did not include the dosage and frequency of medicines as per prescription.
criticalrecord_keeping4 Mar 2022
Records relating to people's care and the management of the service were not always kept or sufficiently comprehensive.
criticalgovernance4 Mar 2022
Effective governance systems were not always used to monitor the service. Accurate and complete records of people's care had not always been maintained.

safe

Note4 Mar 2022
Preventing and controlling infection
Note4 Mar 2022
Systems and processes to safeguard people from the risk of abuse
Note4 Mar 2022
Using medicines safely
Note4 Mar 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note4 Mar 2022
Staffing and recruitment

well_led

Note4 Mar 2022
Working in partnership with others
Note4 Mar 2022
Engaging and involving people using the service, the public and staff
Note4 Mar 2022
Continuous learning and improving care; duty of candour
Note4 Mar 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note4 Mar 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements