Dobix Healthcare Ltd

Requires improvementRated 11 Apr 2022Home care · Northampton

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note4 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note4 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note4 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Nov 2022
Staff working with other agencies; supporting people to live healthier lives, access healthcare services and support
Note4 Nov 2022
Staff support: induction, training, skills and experience
Note4 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Nov 2022
Registered manager was visible, approachable, open and transparent, with staff feeling supported and able to raise concerns
Note4 Nov 2022
People supported to access healthcare professionals (GP, dentist, SALT) and engage in meaningful activities
Note4 Nov 2022
Care plans were person-centred, signed by people/representatives, and included communication needs
Note4 Nov 2022
Staff treated people with dignity and respect and promoted equality and diversity, including cultural needs
Note4 Nov 2022
Effective infection, prevention and control measures were in place and PPE used effectively
Note

Note4 Nov 2022
End of life care and support
Note4 Nov 2022
Improving care quality in response to complaints or concerns
Note4 Nov 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note4 Nov 2022
Meeting people's communication needs
Note4 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Nov 2022
Preventing and controlling infection
Note4 Nov 2022
Staffing and recruitment
Note4 Nov 2022
Systems and processes to safeguard people from the risk of abuse
Note4 Nov 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note4 Nov 2022
Using medicines safely

Note4 Nov 2022
Continuous learning and improving care; Working in partnership with others
Note4 Nov 2022
Engaging and involving people using the service, the public and staff
Note4 Nov 2022
How the provider understands and acts on the duty of candour
Note4 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note4 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements