Operated by Bluecrosslifecare Ltd

BlueCross Life Care

Requires improvementRated 21/01/2023Home care · Manchester

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note17 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note17 Mar 2023
Respecting and promoting people's privacy, dignity and independence

Note17 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note17 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note17 Mar 2023
Ensuring consent to care and treatment in line with law and guidance; Staff support: induction, training, skills and experience

Note17 Mar 2023
The person and relatives were involved in care planning and their views were sought through questionnaires.
Note17 Mar 2023
Staff felt supported by the management team and the registered manager understood duty of candour responsibilities.
Note17 Mar 2023
The service was flexible and responded to changing care needs, accommodating increases to care packages.
Note17 Mar 2023
Staff were trained in safeguarding, infection prevention and control, and PPE was readily available.
Note17 Mar 2023
Staffing levels were consistent with sufficient systems in place to monitor and ensure visits were received.
Note

Note17 Mar 2023
End of life care and support
Note17 Mar 2023
Improving care quality in response to complaints or concerns
Note17 Mar 2023
Meeting people's communication needs
Note17 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note17 Mar 2023
Preventing and controlling infection
Note17 Mar 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note17 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note17 Mar 2023
Staffing and recruitment
Note17 Mar 2023
Using medicines safely

Note17 Mar 2023
Engaging and involving people using the service, the public and staff
Note17 Mar 2023
How the provider understands and acts on the duty of candour; Working in partnership with others
Note17 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note17 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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