Homedotcare Limited

GoodRated 2 Feb 2023Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note2 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note2 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note2 Feb 2023
Staff working with other agencies; Supporting people to live healthier lives and access healthcare
Note2 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Feb 2023
Staff support: induction, training, skills and experience
Note2 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Feb 2023
Well-led with a clear management structure, regular audits, and managers responsive to inspection findings.
Note2 Feb 2023
Evidence of continuous learning and improvement, including a 'sleep protocol' introduced following incident learning.
Note2 Feb 2023
Good partnership working with GPs, district nurses, fire brigade and social workers; very positive feedback from the local authority.
Note2 Feb 2023
Staff felt well supported, with supervision, spot checks, orientation training, care certificate requirement, and a positive workplace culture.
Note2 Feb 2023
Innovative person-centred practices including an activity library, food and household supplies bank, and birthday and Christmas gifts for isolated people.
Note

Note2 Feb 2023
End of life care and support
Note2 Feb 2023
Improving care quality in response to complaints or concerns
Note2 Feb 2023
Supporting people to develop and maintain relationships; support to follow interests and activities
Note2 Feb 2023
Planning personalised care to ensure people have choice and control
Note2 Feb 2023
Meeting people's communication needs

Note2 Feb 2023
Preventing and controlling infection
Note2 Feb 2023
Using medicines safely
Note2 Feb 2023
Systems and processes to safeguard people from the risk of abuse
Note2 Feb 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note2 Feb 2023
Staffing and recruitment

Note2 Feb 2023
Engaging and involving people, the public and staff; Working in partnership with others
Note2 Feb 2023
How the provider understands and acts on the duty of candour
Note2 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note2 Feb 2023
Managers and staff being clear about their roles; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info